Inside a Family Business: Meet Our Superstar Removals and Storage Administrator, Charlotte

Posted on: Tue Jul 23 by Oncree Digital

Meet Charlotte, our new Removals and Storage Administrator

From Homemade Treats to Handling Home Removals

We’re excited to introduce Charlotte, our new Removals and Storage Administrator at Masons Moving Group. Hailing from Penarth and a proud mum of two, Charlotte joined our team at the beginning of 2024. Before stepping into this role, Charlotte spent over a decade crafting delicious homemade Welsh cakes. However, she was ready for a new challenge and sought a close-knit family company to diversify her career, steering clear of large corporations that often lack a personal touch.

“I saw an advert for a position at Masons Moving Group, and I thought, this is exactly what I’m looking for and I would be a great fit,” says Charlotte.

A Perfect Match

Charlotte wasn’t wrong. She quickly discovered that not only was she perfect for the role as our Removals and Storage Administrator, but she was also surrounded by a team that was kind and supportive.

“Before taking on this role, I hadn’t worked an office job in over a decade, so I needed time to settle in and find my feet. The company not only gave me this space but also offered me support along the way. Everyone has been so kind, understanding, and accommodating, and I’m really enjoying working here,” she shares.

Embracing the Challenge of House Removals

Having been with us for just over four months, Charlotte is still learning and discovering the intricacies of the house removals industry.

“I definitely see why Masons Moving Group has been one of the trusted house moving companies for more than a century. It takes a lot of work to make it in this industry for so long while still ensuring customers are happy and have peace of mind during the moving process.”

Despite the steep learning curve, Charlotte is enjoying her new role and the supportive environment here.

“Even though there’s a lot to learn before I master my role, I’m enjoying every minute – it’s a great place to work.”

A Day in the Life of our Removals and Storage Administrator

Curious about what a typical day looks like for our Removals and Storage Administrator? Charlotte says no two days are ever the same, but here’s a glimpse into her usual routine:

Starting the Day:

“I start the day by checking my emails, looking for new enquiries, any surveyor cancellations, or urgent requests. This helps me map out our day and prioritise tasks that need immediate attention. It’s vital to stay on top of the communication to ensure everything runs smoothly.”

Morning Routine:

“Most of my mornings involve creating surveyors’ quotes. This process requires attention to detail and a good understanding of our removals and storage services to provide accurate and competitive pricing for our clients. It’s an essential part of our operations as it sets the foundation for the services we will provide.”

Afternoon Tasks:

“In the afternoons, I switch gears to focus on preparing instruction sheets for the next day. These sheets are important for our team to understand the specific requirements of each job, ensuring that every detail is accounted for and that our customers receive the best possible service.”

Daily Essentials:

“There’s always a steady flow of invoicing to manage, both for our individual customers and corporate clients. Handling invoicing accurately and efficiently is vital to maintaining our financial health and customer satisfaction.

“Additionally, I spend a significant portion of my day responding to emails and calls, booking home surveys, and sending out postcards to check in on our customers’ moving house experiences. These tasks ensure that our clients feel supported and valued throughout their moving process.”

Managing Reviews:

“One of my key responsibilities is managing our reviews. I take this role very seriously because I want to make sure our customers had a great experience with us. I read through each review carefully, respond to feedback, and work on implementing any suggestions for improvement. This ongoing dialogue with our customers helps us maintain high standards and continuously improve our removals and storage services.”

Beyond the Office

Away from work, Charlotte is a proud mum of two boys. She has lived in Penarth for most of her life, surrounded by her immediate family. Her sons, Alfie, 16, and Noah, 14, are avid rugby and football players, keeping Charlotte busy on the sidelines of pitches across town.

Last July, Charlotte married her husband, Martyn. She’s also a fitness enthusiast, a passion rooted in her sporty youth. Charlotte played tennis for Wales in her teenage years and continues to stay active by working out regularly. In a fun twist, her husband signed her up for the Cardiff Bay 10K as a Christmas present, which she recently completed.

Care and Service

Charlotte’s commitment to Masons Moving Group highlights her dedication to her job and her mission to ensure customers receive the best possible care and service. We’re delighted to have her on our team and look forward to seeing all she will accomplish.

Masons Moving Group: Removals in Wales & More

If you’re searching for trusted removals in Wales for your local or overseas removals,  our team will handle everything from start to finish. For more information or to get your personalised removals quote, reach out to our friendly team at 0800 141 3688 or drop us an email at [email protected]. Your search for removals Cardiff, Newport, Bridgend, or Swansea stops here because you found the best!

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