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Domestic Removals FAQ’s

How do I arrange a quotation?

It’s easy and free! Simply fill out a form on our website or call 0800 141 3688 to arrange your free property survey. A brief home visit allows us to then assess different factors such as the volume of goods we need to move, access to property, type of packing required. Our team will then create a personalised quote for you.

When is the right time to get a quote?

Did you know that moving home is considered one of life’s most stressful events? Being prepared is key to ensuring a smooth home move, so although we can provide you a quote with moving home tomorrow, or in a year’s time, we think being prepared will always help to ease any stress! 

If you would simply like to know how much to budget for a removals company, please use our online quote form here, or if you would like a more comprehensive idea of price and what it includes, then it’s best to arrange your free home survey around 4-6 weeks before the date you would like to move home. If you’re moving overseas, then your schedule will be much longer and you may need to factor in shipping times too, which can be as long as 12 weeks, therefore, getting an international quote as soon as possible, is always best!

Do I have to pay a deposit?

No, you won’t need to pay a deposit, however we will require full payment seven days before the move. As a consumer you will be protected by the Advance Payment Guarantee Scheme, for UK removals and storage paid in advance. See the British Association of Removers (BAR) website for more information

Will you do all of my packing and unpacking?

Yes, if you would like us to! It depends entirely on your preferences. We can carry out a full packing service or a breakables-only pack for you. Both options are cost-effective, but if you choose to, you can pack your belongings yourself.

How much will it cost to move to a new house?

How much your home move costs will depend on a variety of factors such as what you are moving, where from (and where to) and what type of moving service you require. To ensure a personalised and accurate quote, we can arrange a free survey visit to your home and professionally assess the amount you have to move, providing an accurate quotation completely free of charge. You can also fill out our quotation form and receive a quote online. Please do not hesitate to contact us for any advice or to arrange your free home visit.

How long does it take to move?

Generally, most house moves take between 1-3 days, but this could be longer depending on your circumstances, such as the size of your house, where you are moving from (and to) and what type of removals service you require. As well as providing you with a quote, our booking team will also give you an estimate of timings. Book in your free home survey through our online form or by calling our friendly team on 0800 141 3688.

What packing services do you offer?

What packing services do you offer?

Our professional team can pack as much or as little as you would like. We have several packing type services to suit your needs and preferences: 


Full Packing – 

In our full packing option, we will carefully and professionally pack all of your boxable belongings, saving you time, stress and effort! Leaving you with peace-of-mind that our expert team have packed your effects and allowing you to concentrate on other parts of your home move!


Fragile Packing (China & Glass) – 

This option allows us to pack all or part of any fragile effects that you have around the home, such as china, glass or fine art. Our teams are expertly trained packers so you can relax while we look after your most precious items! Allowing you to focus on packing the rest of your personal items before the big move! 


No Packing (Owner Packed/DIY) – 

This option allows you to pack all your boxable effects in advance of the move. If you would like, we can supply you with professional packaging materials that we use ourselves that have been purpose-made for items that you pack.


We are happy to advise you further on how to pack or suggest a bespoke packing option to suit your particular circumstances, just contact our friendly team by filling out our contact form here or giving us a call on 0800 141 3688.

Are my goods insured?

Yes! Our comprehensive removals and storage insurance gives you complete peace of mind, your effects are covered against all risk of loss or damage (subject to the terms and conditions outlined in your quotation). Your Moving Co-ordinator will be able to explain your full cover in detail with you at the time of your free home survey. Please note we do insist that you are insured, however you may choose to take out cover with a third party (proof of cover is required).