Barry: 01446 733 330 Cardiff: 02920 750 777 Newport: 01633 214 968 Bridgend: 01656 660 400 Swansea: 01792 792 565

International Removals FAQ’s

How soon should I arrange for a quotation?

Moving home is one of life’s biggest challenges, being prepared will help ease any stress and we honestly believe, it’s never too early to get your removals quote from us! We recommend you get a quote at least 12 weeks prior to your move, although, some people will choose to begin the removals process up to 12 months before. Whatever you do, don’t leave it until the last minute!

How soon will my quote be with me?

Our team will get back to you with your personalised quote within 48 hours of a survey, online enquiry or telephone call.

How will you calculate the cost of my removal?

Every quote is individual, it will depend on the number of belongings that you wish to ship, where you are moving from (and to) and the timeframe. Your Moving Co-ordinator will arrange a free home visit to assess the volume of your goods, they will also be able to answer any queries or questions that you might have.

What are the different costs and service options available to me and are all charges included in the price?

We understand how frustrating it can be to talk to a different team member every time you have a question, rest assured that with Masons Moving Group, you will have your very own dedicated Moving Co-ordinator. They’ll be on-hand to answer any questions that you may have and take you through every step of your international moving journey. 

Depending on the size of your move and timescales required, there are several different shipping options available such as Full Container Load (FCL) and Shared Container (or Groupage). Once you’ve decided to go with Masons Moving Group, your expert international move co-ordinator will contact you to discuss your individual requirements and determine what particular services you need, and what different shipping methods would be best suited to meet your requirements.


Discussing your overseas relocation couldn’t be easier. Call a member of our International team on 0800 141 3688 or email us at [email protected]

Will you pack for me or can I pack myself?

Our expert Moving Team are here to make your overseas move as straight-forward as possible for you and our international removal services provide the option for you to have a fully professional export pack service included. We offer a full box pack as standard with international removals, alternatively, you can pack your belongings yourself. However, this will affect the insurance cover offered. Therefore, we strongly recommend all of our clients carefully consider the option of a professional export pack as there are many benefits such as higher degree of insurance cover, increased level of protection for your valuable household and personal effects by allowing highly qualified staff with many years’ experience in handling and packing. The cost of a professional export pack is relatively small compared with the benefits it offers. If you wish to pack yourself, you may do so and if required, we will supply you with a cost for all necessary packing materials.

Do you provide insurance?

Yes, we can provide Comprehensive Marine Insurance Cover to cover for the loss or damage for all of our consignments shipped around the world. Ask your Moving Co-ordinator for a quote!

How do I determine the level of insurance that is required for my belongings?

When deciding on the level of insurance, you should consider how much it would cost to replace your household goods and personal effects in the country that you’re moving to. You can try looking on the internet to help you gauge an idea of cost, you may also find that the information is available via your destination country’s embassy here in the UK, so you should start with their immigration department. 

When completing your proposal form please try to be as detailed as possible, many everyday household items can be collectively valued, however it is essential that specific high value items (such as items over £500) with a high replacement cost are indicated in as much detail as possible with an appropriate value. If you have any questions or require assistance, please contact your Moving Co-ordinator.

What items are prohibited from either shipment or importation?

When packing your belongings, it’s important to be aware that there are certain items and products that we cannot accept for transportation or that are restricted under conditions of carriage. There are also certain items that are deemed inadvisable to pack and ship and may affect the terms of your insurance. 


For example: foodstuffs of any description or liquids which may leak in transit, cash, bonds, jewellery, alcohol, fireworks or explosives, flammable gasses, liquids or solids, poisons, corrosives, ammunition or firearms, swords, sabres, daggers, spears and switch blades, scuba diving tanks, gas cylinders, aerosol cans, butane lighters and other pressurised articles. Additionally, you must not pack perfumes in an airfreight consignment, we recommend that you check all cosmetics for their contents and potentially hazardous nature before packing.


In addition, you should also not pack building materials such as wood, bricks, cement, sand, rocks. Or soil of any type, plants of any kind including dried flowers, bulbs, seeds, pinecones and pot pourri, untreated animal pelts, furs and hunting trophies and pornography of any description including articles of simple nudity if you are relocating to a Muslim country.


Special care must also be taken when packing household cleaning products or products containing chemicals from your garage or shed. Ensure you read the contents of everything and if they are flammable or hazardous in anyway, DO NOT PACK THEM. For information as to where you can dispose of them safely, speak with your local Council. 


Every country will have their own regulations and the above list is not exhaustive by any means. If you require any advice about what to and not pack, contact your Moving Co-ordinator.

What happens when my goods arrive at their destination?

Masons will be with you every step of the way. Regular one-to-one contact with your Masons Moving Co-Ordinator will keep you fully up to date with the progress of your move.

Trusted, experienced overseas partners carry out our destination services. They’re specially selected for their expertise and we strive ourselves on choosing partners who, like ourselves, are members of the British Association of Removers, or are associated with FIDI or OMNI.

Once your goods have arrived at their destination, we will contact you to arrange a convenient delivery date, where our partner will then unload all items into your property. If you would like us to, they can also unpack for you and remove the packaging materials. 

Will my shipment be opened on the way?

Most sole use containers will be delivered to their final destination unopened, however in some countries, for example Australia, all containers are unloaded and opened for a quarantine inspection. Our Destination Partners will oversee the process and ensure that your belongings are treated carefully. 

We will always do our best to respect your privacy. However, customs officials reserve the right to inspect goods anywhere in the world. Inspections are therefore beyond our control.

How long will my shipment take to arrive at the destination?

Transit times will vary depending on your destination, the mode of transport and a country’s customs regulations. Here are approximate door-to-door timescales for container shipments from the UK:

DestinationSole Use Container      Shared Container
Australia8-10 weeks      12-16 weeks
New Zealand8-10 weeks      12-16 weeks
Canada East coast4-6 weeks      10-12 weeks
Canada West coast6-8 weeks      10-12 weeks
USA East coast4-6 weeks       10-12 weeks
South Africa6-8 weeks       10-12 weeks