Barry: 01446 733 330 Cardiff: 02920 750 777 Newport: 01633 214 968 Bridgend: 01656 660 400 Swansea: 01792 792 565

General FAQ’s

Who are Masons Moving Group?

We are Masons Moving Group, formerly known as Masons Removals, and we are expert movers based in South Wales with over 100 years in the removals and storage industry! Starting out as a horse-and-cart company back in 1905, Masons has grown to become one of the best national removal companies with a reputation for being professional and friendly. Our experience puts us as one of the longest standing and most trustworthy removals companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently. 

How do I find my local branch?

It’s easy! Whether you live in the UK or Overseas, visit our Contact Us page and fill out a contact form or call our friendly team on 0800 141 3688.


How do you price a service?

Our team takes a number of factors into account when providing you a quote for your home or business move, including the allocation of staff, vehicles and the time it takes to perform the move, plus the level of service needed. 


Who is responsible to arrange parking on the removal’s locations?

Whilst we are carrying out a move, our clients are responsible for arranging or covering parking.


Do you do same day services?

Yes! Although this will depend on the size of your move and the logistics required. 


Is it possible to move during the weekend, overnight or on bank holidays?

Absolutely! Our removal services can be booked for any day of the week at any time that suits you, even weekends and Bank Holidays! However, please bear in mind that there is an extra fee for working weekdays after 7pm, weekends and Public & Bank Holidays.


Do you offer self-storage?

Yes, we do! If you need extra self-storage to store your belongings while on the move, we offer Wales’ leading self-storage solution, with container and mobile storage options to self-storage. Our newly refurbished self-storage facility is accessible 24/7, 365 days a year and is fully equipped with state-of-the-art security, including monitored CCTV cameras. As well as offering brand new ESCORTA lifts, ensuring a seamless journey from the carpark to your self-storage unit. 

Does the price include boxes and packing?

We can provide boxes and packaging materials within your quote, so you know everything is taken care of. We can also provide packing and unpacking services for an additional charge.

Can you handle big pieces of furniture - sofas, bed, wardrobes, pianos, safes?

Yes, nothing is too much trouble! However, for really heavy items and higher floors, some extra fees will apply due to the specifications of the work. Contact our team to find out more.

Do you dismantle the furniture and put it back up?

All of our Moving Teams are trained and equipped with the necessary tools to help with basic furniture dismantling and reassembly, however more complex items will incur an additional fee.