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Your removal and storage experience is important to us!

Moving home, relocating to another country or moving office, can be a pretty stressful time, so it is our aim, at the Masons Moving Group, to try to reduce the pressure as much as we can by accompanying you through the process with professionalism and expertise. To ensure that this continues to happen it is important that we hear about your own moving experience. We know that we are not perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.

Here is a handful of testimonials from some recent customers, if you want to see more, or if you have had a good experience with the Masons Moving Group yourself, then please use one of the review sites, Yell, Google or Which?, linked below. If our service hasn’t reached your expectations, please do get in touch directly via the feedback form at the end of the page, and let us know, so that we can try to put things right.

What our Customers Say!

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Service was exemplary!
Geraldine Eardley (Google Review)
February 15, 2020

We were extremely pleased with the complete service we received from Masons Moving group. From the initial visit from their representative, advice over the telephone to the actual move the service was exemplary. We were particularly impressed with the way they packaged our paintings and pictures. The removal men were swift, efficient and careful with our possessions. We cannot recommend them highly enough and won't hesitate to recommend them to all our friends.

Nothing was to much trouble
Dave Parsons (Google Review)
February 8, 2020

A big thank you to Gavin and the team who were professional, hard working and maintained a great sense of humour during our move, making a stressful day so much easier. Nothing was to much trouble for them. From first contact with Brett to moving day Masons were excellent all round. Highly recommended, wouldn't consider anybody else.

A professional local business!
Janet Hayles (Google Review)
February 4, 2020

We had a bit of a nightmare trying to pin down a moving date. It went to the wire & although by then Mason's were pretty booked up, they managed to jiggle things around to get us moved on the date we were forced into accepting. It was a horrible day weather wise and the boys were on the go solidly all day, up until 7 that night. Their packing onto the lorrys was brilliant. Not one inch of space was wasted. I will say, if you are packing your own breakables, do a good job because despite pointing out my concern for all my boxes marked with "fragile" tape, some were upside down & one marked "nothing on top" was at the bottom of the pile. Despite obviously having had enough by the end of the day, all the lads were very polite, helpful & considerate of where everything had to go & the chap in charge (sorry, can't remember his name) was cheerful & lovely & nothing was too much trouble. They made a potentially awful & terrifying job a smooth & professional experience. I would recommend Masons to anyone, a professional local business.

See more reviews or leave your own feedback

If you have had a good experience with the Masons Moving Group and want to leave a review, or you just want to see more customer feedback, please choose one of the review sites below.

Masons Removals Cardiff are on Yell
Masons Removals Cardiff are a Which? Trusted Trader
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Feel free to send us any other feedback

If the service wasn’t exactly as you expected or you have any other information that you would like to share privately with us, please let us know by completing this form. Please don’t forget to leave an email address so that our team can come back to you.

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