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Your removal and storage experience is important to us!

Moving home, relocating to another country or moving office, can be a pretty stressful time, so it is our aim, at the Masons Moving Group, to try to reduce the pressure as much as we can by accompanying you through the process with professionalism and expertise. To ensure that this continues to happen it is important that we hear about your own moving experience. We know that we are not perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.

Here is a handful of testimonials from some recent customers, if you want to see more, or if you have had a good experience with the Masons Moving Group yourself, then please use one of the review sites, Yell, Google or Which?, linked below. If our service hasn’t reached your expectations, please do get in touch directly via the feedback form at the end of the page, and let us know, so that we can try to put things right.

What our Customers Say!

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Mason’s were both courteous and very patient!
Alina Trigger (Google Review)
May 23, 2018

Mason's were both courteous and very patient. My husband, who is after a stroke and found the move rather bewildering, had countless pots and plants he wanted to take from the 'old' garden and kept changing his mind what to take and what to leave. The people in the office took all this in their stride. On the day of the removal, the lads who came were amazing. They packed us up, efficiently, pots and plants included. We were delayed by the completion and transfer of money and I was concerned as to how we shall find our new home. I need not have worried. The beds had been reassembled, in the correct rooms, and the boxes left in the lounge which meant that we could unpack fairly quickly the following day. There was only one casualty - a wine glass.
Arranging storage facilities, for things my husband could not part with, could not have been easier either.

Nothing was too much trouble
David Field (Google Review)
May 23, 2018

Mason's have moved us overseas twice now and we would have nothing but praise for everybody involved. The management team explained things clearly and made the whole process go very smoothly. The packing crew were very professional and nothing was too much trouble for them. And no breakages!

Great service
Jenny Christie
April 27, 2018

Great service, very friendly staff and helpful in all ways . Had the contents of my home placed in storage for nearly 18 months. Pick -up was quick and very efficient as was the return to my new home. Would recommend Masons every time.

See more reviews or leave your own feedback

If you have had a good experience with the Masons Moving Group and want to leave a review, or you just want to see more customer feedback, please choose one of the review sites below.

Masons Removals Cardiff are on Yell
Masons Removals Cardiff are a Which? Trusted Trader
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Feel free to send us any other feedback

If the service wasn’t exactly as you expected or you have any other information that you would like to share privately with us, please let us know by completing this form. Please don’t forget to leave an email address so that our team can come back to you.

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