Your removal and storage experience is important to us!
Moving home, relocating to another country or moving office, can be a pretty stressful time, so it is our aim, at the Masons Moving Group, to try to reduce the pressure as much as we can by accompanying you through the process with professionalism and expertise. To ensure that this continues to happen it is important that we hear about your own moving experience. We know that we are not perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.
Here is a handful of testimonials from some recent customers, if you want to see more, or if you have had a good experience with the Masons Moving Group yourself, then please use one of the review sites, Yell, Google or Which?, linked below. If our service hasn’t reached your expectations, please do get in touch directly via the feedback form at the end of the page, and let us know, so that we can try to put things right.
What our Customers Say!
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Masons did a sterling job of moving our things. We'd moved to a townhouse & were worried about getting the sofas and furniture up the stairs, but the guys managed it. They moved everything with due care and attention.
Masons Moving were a pleasure to deal with from start to finish. From discussing our needs with their top man through to the actual move and then dealing with their accounting people, they were all efficient, pleasant and very professional. The men who moved us out of our house and then the second group who delivered our furniture were very pleasant, courteous and hard working. Masons were the most cost effective company we received quotes from (by a long way) but their service level did not suffer in any way at all.
Due to delays with the Exchange of Contracts and purchaser pressure we found ourselves having to move on a day our original preferred removal company could not accommodate us, neither could the 2 other companies who quoted. Our estate agent directed us to Masons. Being based in Cardiff I was doubtful they could help us with 3 days (including a weekend) notice. They where nothing but fantastic. I gave them a lot of information over the phone and with all credit to them they quoted within the hour without even seeing what we had, which was a lot. They did not take advantage of the predicament I was in, their quote being pretty much the same as what we where going to pay anyway - this to me is a sign of a credible and trustworthy company. The team turned up as expected 3 days later and spent the next 4 days moving us. They where all great guys, pleasant and diligent. My only negative comment is that too many boxes where mislabelled (mostly room description, but also type of content) which made the process of unpacking somewhat harder. This was however a minor inconvenience in the overall scheme of things when they had responded so well to our situation. I'd definitely recommend Mason's to other house movers. James Ostler Hereford to Dorchester in December 2017.
See more reviews or leave your own feedback
If you have had a good experience with the Masons Moving Group and want to leave a review, or you just want to see more customer feedback, please choose one of the review sites below.
Feel free to send us any other feedback
If the service wasn’t exactly as you expected or you have any other information that you would like to share privately with us, please let us know by completing this form. Please don’t forget to leave an email address so that our team can come back to you.