Masons Moving Group Reviews: Almost 600 5-Star Reviews Showcase Our Commitment to You

Raving Reviews Across WHICH? Trusted Trader & Google

Do you search for reviews online to feel confident in choosing a company? You’re not alone—we all do it! The great news is that as the leading business and house movers in Wales, we are highly trusted, with over 600 Masons Moving Group reviews , also fondly known as Masons Removals, across platforms like WHICH Trusted Trader and Google business profiles, with the overwhelming majority of them being 5 stars.

Real Experiences

We’ve put together some of these reviews below, so you can read what people had to say about us and build trust based on real experiences. You’ll find words like “professional,” “reliable,” “hard-working,” and “friendly” used to describe us. 

For over a century, we at Masons Moving Group have listened to our customers and delivered exceptional service—whether it’s for local or international removals. And we’re thrilled they feel the same way!

Words of Praise from Our Customers

We’re excited to share our Masons Moving Group reviews and hope this helps you find your perfect house removals or business relocation partner!

1. Dave P: ⭐⭐⭐⭐⭐

“Extremely courteous”

This review by Dave truly put a smile on our face! From expert packing to loading, our dedicated team made the whole experience seamless, and Dave even mentioned that moving was fun—now that’s something we’re proud of!

In Dave’s words:

“I highly recommend Masons—the whole experience was seamless from packing up the day before and then loading up ready to move the following morning. Then unloading at my new house was also done with thought and care. 

“The packer and all of the removal operatives were extremely courteous and made the whole experience fun and stress-free. I would also like to offer my thanks to Fern who came to my house to give me a quote—she spent time listening to my concerns and making sure everything was covered—her manner was also a great face of representation for Masons and the price quoted was very reasonable.”

2. Claire O’Hare: ⭐⭐⭐⭐⭐

“The guys were great, very professional”

Whether you’re moving locally or internationally, Masons Moving Group has you covered. Claire’s review highlights our team’s professionalism during her local Cardiff house removals to Barry, on an “unseasonably hot September day.” She found our services reasonably priced, and while everything went according to plan, the only real obstacle? A gigantic spider in her shed! Our team may have squealed a bit, but we got the job done! In Claire’s words:

“We used Masons last September for our house move from Cardiff to Barry, including the packing service. The price was very reasonable, much cheaper than some of the big national companies and they came out in person to assess and discuss our needs.

“The guys were great, very professional and only squealed a little bit when they came across the gigantic spider that lived in our shed! The packing service was well worth it, particularly as I was heavily pregnant at the time and already had a 2 year old in tow, so I would highly recommend it. Crucially, everything arrived in one piece and I’d just like to say thank you again to Masons for all their hard work on an unseasonably hot September day.”

3. Ruth Tugwell: ⭐⭐⭐⭐⭐

“Superlative service”

If you’re emigrating and need a Wales removals company experienced in international moves, you’re in the right place. Ruth’s review highlights just how professional and efficient our service was for her, even calling it superlative—now that’s an honour!

In Ruth’s words:

“Mason’s Moving Group team provided a superlative service and made the process of emigrating much easier than I expected. In particular, Brett Mason explained the process clearly and succinctly and accommodated all my questions with quick replies and good humour. 

“It was easy to contact the office and emails were responded to quickly. I would recommend this Company without any reservations.”

4. Erin Maddocks: ⭐⭐⭐⭐⭐

“Great experience from start to finish”

Another successful local move! Erin relocated across the country and found our service highly professional throughout the entire process. We’re especially thrilled when customers say that they would use our services again—thank you Erin for your kind words! In Erin’s words:

“Would highly recommend Masons who recently did our house move when we relocated across the country. We had a great experience from start to finish. Very professional the whole way through, from Fern’s initial survey to the loading team who worked so hard on a somewhat stressful moving day! Nothing was damaged in the move and we wouldn’t hesitate to use them again. Thank you Masons.”

5. Faye Griffiths: ⭐⭐⭐⭐⭐

“Personable and professional”

Did you know that Masons Moving Group works hand-in-hand with our sister company, Masons Self Storage, to provide secure, affordable, and 24/7 accessible storage units in Barry?

Faye’s Masons Moving Group review highlights just how seamless it can be to handle both your removals and storage needs with us. Whether you’re moving house or the contents of your storage unit, this is the exceptional service you can look forward to.

In Faye’s words: 

“Hired Masons Removals Cardiff to move furniture and a storage unit worth of belongings from Barry to our new home in Risca. Booking was easy and very reasonable. On the day the team of guys were great! Personable and professional, they took great care with all of our belongings and took the time at the new house to place boxes and furniture into the rooms where needed.

“I would highly recommend Masons for storage and removals services. I would particularly like to highlight the team that helped unload our stuff at the new house Carl, Steven and Josh, brilliant guys and a good laugh!”

6. Su Turney: ⭐⭐⭐⭐⭐

“I wouldn’t consider using anyone else”

Su is one of our valued returning customers who truly appreciated our hardworking team and their positive approach throughout the moving process. She had special praise for our packers and drivers, highlighting the respect and care they showed for both her and her belongings. Feedback like this is exactly what we strive for, and it’s always rewarding to know that our customers return to us because of that dedication.

In Su’s words:

“From start to finish, the communication, customer service and professionalism of the teams at Masons has been superb. The company moved me just over two years ago and again this month. I wouldn’t consider using anyone else.

“There were challenges to navigate and their approach was always positive. The packers and drivers are just great people who work hard and treated me and my things with respect. There isn’t one thing that could have gone better. Whilst I didn’t get another quote as I was clear I wanted to work with Masons, I felt the price was very fair for the work involved.

The teams went above and beyond. Highly recommended!”

7. Beverly Lewis: ⭐⭐⭐⭐⭐

“We thoroughly recommend Masons”

We’re wrapping up our Masons Moving Group reviews on a high note with a heartwarming review from Beverly, who entrusted us with not just her own move from Portsmouth to Barry, but also her 80-year-old mum’s. Over the course of two days, Beverly described the experience as easy with excellent service. What made this review even more special was her praise for our team’s thoughtful care, ensuring that her elderly mum’s belongings were carefully placed in the right spots in her new home. Now, that’s a review that truly warms our hearts!

In Beverly’s words:

“We used Masons to move ourselves from our home in Portsmouth to our new home in Barry, putting all our furniture in storage for two months. They also moved my 80 year old mum from her flat in Portsmouth to her new flat in Barry. The whole service they provided was excellent and they made the move over two days very easy for us. 

“Craig and Josh, the two-man team who did the removal, were wonderful. They worked hard and were very professional, friendly and hard working. They were particularly brilliant with my elderly mum and went above and beyond to ensure that she was settled into her new flat, putting everything in the right place for her. They were extremely patient and kind.

“We thoroughly recommend Masons for anyone moving home and if Craig and Josh are the ones who help you, then you will have an excellent ,personal, stress-free moving experience.”

Masons Moving Group Reviews: 5-Star Reviews Showcase our Commitment to You

At Masons Moving Group, our mission is simple: to make every move—whether for families or businesses—a smooth, stress-free experience. The stories from our customers highlight the care, professionalism, and dedication we bring to every move, no matter the distance. From local relocations to international transitions, we take pride in delivering personalised service that meets your unique needs. With over a century of experience, we’re here to ensure that your next move is handled with the same attention and expertise that our customers rave about!

For more information or to secure your home or office removals with us, call us on 0800 141 3688, email us at [email protected], or get in touch with us to request a video or in person survey. We can’t wait to help you relocate with ease!