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Professional Moving Company Cardiff

Masons Removals Cardiff are a BAR member

British Association of Removers and TSI

Masons Moving Group is a member of The British Association of Removers (BAR), the most recognised Trade Association for the removals industry in the UK.  The aim of BAR is to uphold all professional standards for the benefit of all its members and their members customers.

Masons Moving Group has been adhering to the BAR Code of Practice for over 30 years. The Code, which has been written up by the BAR in association with the Trading Standards Institute (TSI), covers private domestic removals within the UK.

The BAR Code that we adhere to dictates:

  • the standard of service that you will receive
  • the quality of materials that are used
  • the standard of our vehicles and warehouses
  • staff training programmes
  • what you should do if things go wrong

and naturally, the Code requires us as BAR members to deal with you in a courteous and sympathetic way at all times.

To find out more, you can either read about the BAR Code of Practice or watch the BAR Code of Practice video below.

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;

The Furniture and Home Improvement Ombudsman (FHIO)
Premier House
1-5 Argyle Way

T: 0333 241 3209

Masons Removals Cardiff are a BAR member

Masons Moving Group Ltd is a member of the Commercial Moving Group which is an arm of the British Association of Removers (established in 1900). The BAR maintains a strict policy of quality membership amongst its members engaged in domestic, international, office and commercial removals and storage.

The CMG in particular demands a high level of performance from all members offering commercial services and monitors this on a continuous basis. In addition to manual training programmes, management courses, marketing, research and development of packing materials the BAR operates a complaints investigation procedure, arbitration services  and a number of specialist commercial activities of benefit to its members and their customers. The sign of the BAR badge indicates commitment to customer service

Quality assured at Masons Removals Cardiff

BS 8522 for all business relocation and commercial removals.

Masons Removals Cardiff quality assured

BS EN 12522 for private, household furniture removals.

Quality Assured with Masons Removals Cardiff

BS EN 14873 for storage of furniture and personal effects.

Quality Assured at Masons Removals Cardiff

ISO14001 for environmental management systems.

Quality Assured with Masons Removals Cardiff

BS8564 for Overseas Moving

The Advanced Payment Guarantee Scheme

Masons Moving Group is part of the Advanced Payment Guarantee Scheme (APG) which means that any advance payments (however they are paid: cash, BACS, cheque etc) for a consumers move, within the UK, is protected by the British Association of Removers and APG scheme. The Advanced Payment Guarantee seeks to ensure that a consumer is protected in the event of a removal company no longer trading.

UKWA logo

UK Warehousing Association (UKWA)

Masons Moving Group is a member of the UK Warehousing Association (UKWA) which is Britain’s leading trade organisation representing the third party logistics (3PL) sector.

The Association has over 650 members across the UK and its aim is to support members, promote best practice, raise standards through training and help in the development of members businesses.

Masons Removals Cardiff are the Cardiff Franchise of Bishops Move

Masons Moving Group is a franchisee of Bishop’s Move Group global removals and storage network which gives our customers even greater flexibility nationally and internationally.

Masons Removals Cardiff is a Which? Trusted Trader

Which Trusted Trader

As a Which Trusted trader, our business has been through a rigorous application process so you can be confident you are hiring a reputable trader.