British Association of Removers and TSI

Masons Moving Group is a member of The British Association of Removers (BAR), the most recognised Trade Association for the removals industry in the UK.  The aim of BAR is to uphold all professional standards for the benefit of all its members and their members customers.

Masons Moving Group has been adhering to the BAR Code of Practice for over 30 years. The Code, which has been written up by the BAR in association with the Trading Standards Institute (TSI), covers private domestic removals within the UK.

The BAR Code that we adhere to dictates:

  • the standard of service that you will receive
  • the quality of materials that are used
  • the standard of our vehicles and warehouses
  • staff training programmes
  • what you should do if things go wrong

and naturally, the Code requires us as BAR members to deal with you in a courteous and sympathetic way at all times.

To find out more, you can either read about the BAR Code of Practice or watch the BAR Code of Practice video below.

Furniture and Home Improvement

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;

The Furniture and Home Improvement Ombudsman (FHIO)
Premier House
1-5 Argyle Way

T: 0333 241 3209

British Association of Movers

Masons Moving Group Ltd is a member of the Commercial Moving Group which is an arm of the British Association of Removers (established in 1900). The BAR maintains a strict policy of quality membership amongst its members engaged in domestic, international, office and commercial removals and storage.

The CMG in particular demands a high level of performance from all members offering commercial services and monitors this on a continuous basis. In addition to manual training programmes, management courses, marketing, research and development of packing materials the BAR operates a complaints investigation procedure, arbitration services  and a number of specialist commercial activities of benefit to its members and their customers. The sign of the BAR badge indicates commitment to customer service

Bishops Move

Masons Moving Group is a franchisee of Bishop’s Move Group global removals and storage network which gives our customers even greater flexibility nationally and internationally.

Which Trusted Trader

As a Which Trusted trader, our business has been through a rigorous application process so you can be confident you are hiring a reputable trader.

The Advanced Payment Guarantee Scheme

Masons Moving Group is part of the Advanced Payment Guarantee Scheme (APG) which means that any advance payments (however they are paid: cash, BACS, cheque etc) for a consumers move, within the UK, is protected by the British Association of Removers and APG scheme. The Advanced Payment Guarantee seeks to ensure that a consumer is protected in the event of a removal company no longer trading.

4.9 Star rating from 105 reviews

Masons Moving Group has been listening closely to what our customers have been telling us about what is important to them.

View all our reviews

Excellent service from Masons

The removal process was excellent and because of the professionalism of the office staff it was efficiently handled too. The removal men provided clear communication
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RichardF-519 (Yell Review)
The best money ever spent!

This was the best money ever spent and I would strongly recommend them. Masons were amazing and they made our moving day the most enjoyable
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June O’Shea (Google Review)
Quality and professionalism

First class service from providing an accurate initial quote, flexibility in changing circumstances through to polite and accommodating managers and staff. Moving is a stressful
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Customer in Cardiff (Which? Review)
Service was exemplary!

We were extremely pleased with the complete service we received from Masons Moving group. From the initial visit from their representative, advice over the telephone
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Geraldine Eardley (Google Review)

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0800 141 3688 CLICK HERE

Wales’ most trusted and respected Removals Company