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Your removal and storage experience is important to us!

Moving home, relocating to another country or moving office, can be a pretty stressful time, so it is our aim, at the Masons Moving Group, to try to reduce the pressure as much as we can by accompanying you through the process with professionalism and expertise. To ensure that this continues to happen it is important that we hear about your own moving experience. We know that we are not perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.

Here is a handful of testimonials from some recent customers, if you want to see more, or if you have had a good experience with the Masons Moving Group yourself, then please use one of the review sites, Yell, Google or Which?, linked below. If our service hasn’t reached your expectations, please do get in touch directly via the feedback form at the end of the page, and let us know, so that we can try to put things right.

What our Customers Say!

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Excellent
Mrs K Slade (Reference Line)
January 6, 2017

Despite an accident where the driver had to go to hospital, the move was completed on times. A late key also meant that the move control have been delayed but the company put an additional team and to make sure we moved in by 5 PM - excellent. Thank you.

Package and Handling 10/10 Collection and Delivery 10/10 Service 10/10 Value 10/10

1st class service
Paul Thomas (Reference Line)
December 29, 2016

Moved from home in west wales into storage for 24 months then into refurbish home at new location

1st class service

Thank you

Package and Handling 10/10 Collection and Delivery 10/10 Service 10/10 Value 10/10

Good service
Firth (Reference Line)
December 18, 2016

Pick up- Nov 2015 part delivery (small van) next day full delivery- 5 containers Dec 2016 (furniture was in storage with same company)

2 men - 1 van 3 delivers. 1st and 2nd delivery were very good. They returned for the 3rd van load and we waited and waited. We were about to call the office when they returned. They apologised as they had been called away by the boss to help move a piano! we feel that the office should have called us to let us know what was happening as it was down by the time they returned. It made it a very long day as they didn't finish until after 1730 (pass later) Would have finished earlier and would have been better all round of the company had rung us to explain. Despite this very good service.

Package and Handling 10/10 Collection and Delivery 10/10 Service 10/10 Value 10/10

See more reviews or leave your own feedback

If you have had a good experience with the Masons Moving Group and want to leave a review, or you just want to see more customer feedback, please choose one of the review sites below.

Masons Removals Cardiff are on Yell
Masons Removals Cardiff are a Which? Trusted Trader
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Feel free to send us any other feedback

If the service wasn’t exactly as you expected or you have any other information that you would like to share privately with us, please let us know by completing this form. Please don’t forget to leave an email address so that our team can come back to you.

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