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Your removal and storage experience is important to us!

Moving home, relocating to another country or moving office, can be a pretty stressful time, so it is our aim, at the Masons Moving Group, to try to reduce the pressure as much as we can by accompanying you through the process with professionalism and expertise. To ensure that this continues to happen it is important that we hear about your own moving experience. We know that we are not perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.

Here is a handful of testimonials from some recent customers, if you want to see more, or if you have had a good experience with the Masons Moving Group yourself, then please use one of the review sites, Yell, Google or Which?, linked below. If our service hasn’t reached your expectations, please do get in touch directly via the feedback form at the end of the page, and let us know, so that we can try to put things right.

What our Customers Say!

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Reliable and friendly
Sian Thomas (Which? Review)
November 30, 2017

Masons packed up and stored my house contents just over a year ago. The service was quick and efficient, the men who did the work were friendly and helpful. In January they brought my belongings out of storage to my new home and made every effort to be as flexible as possible. Unfortunately one piece of furniture was too large to fit into the house so they returned that to the stores until I was having new windows fitted and the sofa was brought in. Overall, the pricing was pretty competitive, although the storage for the sofa was a bit high.

Exceptionally good workers and proficient packers. Worth every penny.
Julia Rees (Which? Review)
November 27, 2017

Our move took place over six working days and we had a full packing service although we did do some packing ourselves for our convenience. We arranged our move with Brett Mason who was very helpful, especially given the last minute hitch on our side which he dealt with extremely well and we thank him for it. The crews were well organised, hard working, timely and polite. We had no breakages. Everything was done as planned. The crew were well allocated and managed and Daniel was particularly good at organising and keeping us regularly informed at every stage. Excellent company to deal with. All the staff we dealt with were polite and helpful. We are more than happy to highly recommend Masons.

Outstanding Professional Removal Service
Harry H (Which? Review)
November 27, 2017

Masons provided a friendly strong and very able team who took all the stress out of a difficult move. Everything was packed well, nothing was broken and every help was provided both at the removal and destination ends. Masons were chosen because of their outstanding reviews and we were not disappointed. In addition, the directors and administration staff did everything in their power to manage the move well. The fees charged for this excellent service were less than those of their maincompetitors. On all counts, Masons is unreservedly recommended.

See more reviews or leave your own feedback

If you have had a good experience with the Masons Moving Group and want to leave a review, or you just want to see more customer feedback, please choose one of the review sites below.

Masons Removals Cardiff are on Yell
Masons Removals Cardiff are a Which? Trusted Trader
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Feel free to send us any other feedback

If the service wasn’t exactly as you expected or you have any other information that you would like to share privately with us, please let us know by completing this form. Please don’t forget to leave an email address so that our team can come back to you.

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