Your removal and storage experience is important to us!
Moving home, relocating to another country or moving office, can be a pretty stressful time, so it is our aim, at the Masons Moving Group, to try to reduce the pressure as much as we can by accompanying you through the process with professionalism and expertise. To ensure that this continues to happen it is important that we hear about your own moving experience. We know that we are not perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.
Here is a handful of views from some recent customers, if you want to see more, or if you have had a good experience with the Masons Moving Group yourself, then please use one of the review sites, Referenceline or Google+, linked below. If our service hasn’t reached your expectations, please do get in touch directly via the feedback form at the end of the page, and let us know, so that we can try to put things right.
What our Customers Say!
Mason's were both courteous and very patient. My husband, who is after a stroke and found the move rather bewildering, had countless pots and plants he wanted to take from the 'old' garden and kept changing his mind what to take and what to leave. The people in the office took all this in their stride. On the day of the removal, the lads who came were amazing. They packed us up, efficiently, pots and plants included. We were delayed by the completion and transfer of money and I was concerned as to how we shall find our new home. I need not have worried. The beds had been reassembled, in the correct rooms, and the boxes left in the lounge which meant that we could unpack fairly quickly the following day. There was only one casualty - a wine glass.
Arranging storage facilities, for things my husband could not part with, could not have been easier either.
We have used Masons - and wouldn't dream of using anyone else! - on several occasions. In our experience, they have always been extremely helpful, professional and courteous. Our latest move involved taking all our possessions into store as we moved out of our old home before moving into our new one. On both occasions the removal crews were great and we didn't have to worry about anything as they all knew exactly what they were doing. Pricing for the job was also very competitive. We wouldn't hesitate to recommend their services to others.
Local move from house to a town house. As a single woman moving I was keen to ensure that I had trusted moving service. I choose Masons after having three companies out to quote. I wish I had done this earlier as I didn't realise all the services available and had already packed a lot of things and purchased some boxes .
"All staff at Masons were helpful. The two man removal team were brilliant, respectful and careful with my items. Later in the day a further team turned up to help as the move was taking longer than expected. The whole crew were cheerful and pleasant with a variety of characters amongst them!
Boxes supplied were good quality, items were covered and protected in transit, the price was very reasonable and better than I expected for a large company."
Package & Handling 10/10 Sales & Support 9/10 Collection & Delivery 9/10 Service 10/10 Value 10/10
See more reviews or leave your own feedback
If you have had a good experience with the Masons Moving Group and want to leave a review, or you just want to see more customer feedback, please choose one of the review sites below.
Feel free to send us any other feedback
If the service wasn’t exactly as you expected or you have any other information that you would like to share privately with us, please let us know by completing this form. Please don’t forget to leave an email address so that our team can come back to you.