v Reviews | Masons Moving Group
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110 years of service

Your removal and storage experience is important to us!

Moving home, relocating to another country or moving office, can be a pretty stressful time, so it is our aim, at the Masons Moving Group, to try to reduce the pressure as much as we can by accompanying you through the process with professionalism and expertise. To ensure that this continues to happen it is important that we hear about your own moving experience. We know that we are not perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.

Here is a handful of views from some recent customers, if you want to see more, or if you have had a good experience with the Masons Moving Group yourself, then please use one of the review sites, Referenceline or Google+, linked below. If our service hasn’t reached your expectations, please do get in touch directly via the feedback form at the end of the page, and let us know, so that we can try to put things right.

What our Customers Say!

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Good service
Firth (Reference Line)
December 18, 2016

Pick up- Nov 2015 part delivery (small van) next day full delivery- 5 containers Dec 2016 (furniture was in storage with same company)

2 men - 1 van 3 delivers. 1st and 2nd delivery were very good. They returned for the 3rd van load and we waited and waited. We were about to call the office when they returned. They apologised as they had been called away by the boss to help move a piano! we feel that the office should have called us to let us know what was happening as it was down by the time they returned. It made it a very long day as they didn't finish until after 1730 (pass later) Would have finished earlier and would have been better all round of the company had rung us to explain. Despite this very good service.

Package and Handling 10/10    Collection and Delivery 10/10     Service 10/10    Value 10/10

Very helpful, friendly and courteous
L Battley (Reference Line)
December 12, 2016

The move from West Wales to Musselburgh was a great distance, involving overnight stays for both the family and the removal men. Parked cars at my new address meant further to carry everything but they coped admirably. All the forward planning paid off.(including insurance)

The 4 removal men involved were very helpful, friendly and courteous.
Everyone at the main office was also extremely helpful and knowledgeable.
Very happy, overall.

Package and Handling 9/10     Collection and Delivery 10/10     Service 10/10   Value 10/10

Would have no doubt in recommending this company to anyone
Peter Brown (Reference Line)
November 29, 2016

Very smooth-we placed everything on surfaces and tables to be packed which they said helped them enormously. Only really heavy item was a 70 kg mattress off a king-size bed-no problem.

Courteous, punctual and efficient. We couldn't fault them for the move out or the next day move in. There were no damages to either items or properties. We would have no doubt in recommending this company to anyone. 

Package and Handling 10/10    Collection and Delivery 10/10     Service 10/10    Value 10/10

See more reviews or leave your own feedback

If you have had a good experience with the Masons Moving Group and want to leave a review, or you just want to see more customer feedback, please choose one of the review sites below.

Feel free to send us any other feedback

If the service wasn’t exactly as you expected or you have any other information that you would like to share privately with us, please let us know by completing this form. Please don’t forget to leave an email address so that our team can come back to you.

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About Us

Moving to a new home or office doesn't have to be a stressful time for you. Why not make it easier for yourself and call in Masons to aid you in your move.

Whether you are moving to Australia, France or just down the road, we can move you 24 hours a day, 7 days a week.

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Local Contact Numbers:

Barry: 01446 733 330
Cardiff: 02920 750 777
Newport: 01633 214 968
Bridgend: 01656 660 400
Swansea: 01792 792 565

All numbers divert to our Head Office.

Contact Information

Storage House
Priority Enterprise Park
Cardiff Rd
CF63 2BG

e: enquiries@masonsmovingroup.co.uk
Head Office: 01446 733 330